A few Info's around the purchase, payment possibilities and the dispatch...
If you have any questions, please contact us before the purchase - it's easier and nicer to bend something straight afterwards :-)
1) Value added tax identification / VAT-free purchase / VAT-free delivery
a) Delivery to private individuals residing within the European Union
You will receive an invoice with the identification of the corresponding German VAT rate.
b) Delivery to private individuals residing outside the European Union
As an exporter liable for export to non-EU countries, we have to prove the export in order to be able to deliver VAT-free.
Option 1: We deliver directly to your home address outside the EU and deliver directly VAT-free. Our proof of dispatch is sufficient to prove the export.
Option 2: We deliver with included German VAT to an address within the EU and you export the goods. The original SF-1 invoice stamped by customs is returned to us and now documents the export. Please provide us with your payment details and we will refund the German VAT at short notice.
For exports with an invoice amount of 1000 Euro and more, we are obliged to prepare export documents (ABD) as well as customs declaration by the shipping company or by the forwarding agent. This results in external costs of about 55 Euro which we have to pass on.
In this case we also strongly recommend shipping with TNT or alternatively DHL EXPRESS instead of the DHL standard service to ensure secure customs processing and fast delivery.
This may increase the total purchase price. Please contact us before you buy if this topic might apply to your purchase.
c) VAT-free delivery to companies with VAT identification number
If you have a sales tax identification number which can be used by us for invoicing and a company outside of Germany, we can supply your company free of sales tax. Please contact us if you have any questions on this topic.
2) Terms of delivery
For the simplification we only deliver against advance payment. Special arrangements are possible for public institutions on request.
3) delivery times
Products in stock are marked accordingly and usually leave our house already on the day of receipt of payment and are then in German most in 1-2 days with you. If the goods are not in stock, the shop will show you the estimated delivery time. Of course you will be informed about the current status
4) Shipping methods and shipping costs
Germany mainland deliveries:
All goods are sent as an insured DHL parcel with active tracking and are usually delivered within 1-2 working days.
If you need a DHL Express delivery, this is optionally possible at extra cost. Please contact us before buying the item to clarify the possibilities.
Shipping costs within Germany mainland:
Parcel (insured for value of goods, tracking)
Delivery time: Usual delivery time in working days: 1-2
(free from 19 € order value)
Express Parcel - next working day before 18:00 (insured for value of goods, tracking)
If we receive your order on Monday, Tuesday or Thursday by 14:00 o'clock, it will be delivered on the following working day. If we receive your order on Wednesday, it will be delivered on Friday. If your order reaches us between Friday 14:00 and Monday 14:00, it is guaranteed to be delivered on the next working day following Monday. To make an express delivery, it is necessary to provide a telephone number. Unfortunately, the Express Service does not deliver to the islands..
As our shop is not manned on Wednesday, orders from Mittoch are only sent out the following working day with guaranteed delivery the next working day.
Delivery time: 1 working day
from 16,50 € up
We ship the goods as standard as insured DHL premium parcel with active tracking.
Shipment with the service DHL or FedEx - TNT economy Express or Express is optionally available at an extra charge. Please contact us before buying the item to clarify the possibilities.
The corresponding standard delivery times for the shipping methods will be displayed after you log in.
Use the comfortable shipping cost calculator in the shopping cart to check the shipping costs. To do so, simply add your desired items to the shopping cart and enter your delivery country and postcode. You will immediately get an overview of the shipping costs.
For deliveries outside the EU, special customs and export regulations must be observed for goods worth 1000 euros or more. Please contact us before you buy. There are additional costs.
Parcel shipments are always provided with a shipment tracking facility. In order to make the tracking of your parcel comfortable, the shipping company will provide you with the tracking data by e-mail. Often the tracking number is already included on your invoice.
Shipping problems are unpleasant for both sides. Use the shipment tracking option to inform yourself about the progress of the shipment. If a DHL shipment within Germany is shown as delivered without you having received it, please fill out the recipient's declaration and send it to us so that we can make an enquiry.
We are flexible
Please contact us if you can't find what you're looking for, or if you need another service or sender.
We will be happy to work out a suitable solution with you.