Enclosed a short instruction for the return of goods...
We attach importance to sustainability and functionality. We try to avoid unnecessary transportation and expensive packaging without neglecting the protection of the goods.
If you are still unsure after reading the following lines, please contact us before returning the goods - this is easier and saves unnecessary effort and protects the environment :-)
We cannot offer you a classic exchange like in the store because of the amount of goods movements.
Return of goods and reordering are two separate processes.
If you have ordered something that doesn't fit you and you want to try another size, you simply reorder the desired size.
According to our cancellation policy, the costs of the return shipment are paid by the buyer.
We grant you 4 weeks right of return, so you can wait for the receipt of the new size and then decide what to return. This way you save the costs of returning the item and the comparison is easier.
The return address is the same as our company address which is stated on the invoice. Please enclose the invoice or the delivery bill and give us a short information (handwritten is sufficient) about your request. We do not insist on enclosing the completed cancellation form.
Please take care of a careful packaging which protects the goods sufficiently and ensures that the return shipment arrives without damage.
The refund will be made promptly after the return shipment has been checked. If there are problems you will be informed shortly.
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